Shipping & Delivery
At RUNDEER, we value each customers, and customers’ satisfaction is always our top priority. We’re always working to ship your order as quickly as possible. Once your order is placed, you’ll receive an order confirmation email. When your order ships, you’ll receive a shipping confirmation email with your tracking details. Your patience will be highly appreciated. Thanks for your understanding.
Shipping Cost
Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO, nor AK, HI, PR.
Order Value Shipping Cost
- Over $100 - FREE
- Below $100 - $20
SHIPPING FROM
US Local warehouses - 802 Echelon Ct, City of Industry, CA 91744
Handling Time
Orders Shipped Out Within 1 Business Days.
Shipping Time
In-Stock Ebikes : 3-5 business days.
In-Stock Accessories & Components: 7-10 business days.
Business days: Monday~Friday ( excluded holidays and weekends ), (GMT-5)The Eastern Time Zone of USA.
Delivery times will vary depending on where you live. Use our map below to get a delivery estimate for your area. We do not offer expedited shipping at this time.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
Shipping Area
We ship Ebikes to addresses in the 48 continental U.S. states. Accessory orders ship to the U.S. territories of Guam and Puerto Rico as well as APO/FPO/DPO addresses.Orders ship from Ontario, California, USA.
Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike components, including but not limited to batteries, displays and controllers, outside of the 48 continental United States.
Shipping Carriers
Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground and UPS for bikes, and we may use DHL/USPS for items smaller than a bike. Once your item ships, you will be emailed a tracking number so you can track your packages.
Signatures Required
Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
No Responsibility for Loss, Theft, or Damage
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Refused Shipments – Flat Fee
NO CHARGE for changing the address BEFORE we provide you the tracking number.
$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.
$150 WILL BE CHARGED if you want to cancel the order AFTER the package has already SHIPPED.
$150 WILL BE CHARGED if Customers refuse to accept the package or undelivered
$150 WILL BE CHARGED if the package has already been delivered to the original address successfully.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
6. As we ship from US local warehouse, there is no need to pay extra customs for you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
7. Contact: Any other questions, please contact us via email mailing at support@rundeers.com
