Shipping policy

At Rundeer, we're committed to making your shopping experience smooth, reliable, and convenient—from checkout to delivery. We offer free shipping on eligible e-bike orders within our supported delivery areas.

Please review our Shipping Policy below for details about shipping coverage, processing times, delivery, and tracking.

1. Shipping Coverage & Costs

  • Free Shipping: We offer free shipping on all eligible e-bike orders delivered within our supported U.S. & Canada shipping areas.

  • Shipping Area: We currently ship to eligible addresses within the contiguous United States (the lower 48 states) & Canada.

  • Excluded Destinations: We do not currently ship to Alaska, Hawaii, U.S. territories.

  • Address Eligibility: Certain remote or restricted locations may not be serviceable. Shipping eligibility is determined by the delivery address and our available shipping services.

E-bikes are shipped from our local warehouses. Accessory fulfillment locations may vary depending on product availability.

2. Order Processing & Delivery Times

We work hard to get your order on its way as quickly as possible.

  • Order Processing: In-stock orders are typically processed within 2 business days after payment confirmation.

  • Estimated Shipping Transit: Most orders arrive within 2–4 business days after shipment.

  • Estimated Total Delivery Time: Approximately 2–6 business days for most in-stock orders, including processing and transit.

Business days exclude weekends and U.S. public holidays.

Please note that these timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on product availability, destination, carrier operations, weather, and other unexpected circumstances.

3. Order Confirmation & Tracking

After placing your order:

  • You will receive an order confirmation email once your purchase is successfully completed.

  • Once your order ships, we will email you tracking information.

  • Orders containing multiple items may arrive in separate packages with different tracking numbers.

  • If an item is out of stock or on backorder, our support team will contact you with an update when necessary.

If you have not received tracking information within 5 business days of placing your order, please contact support@rundeers.com for assistance.

4. Shipping Carriers & Delivery Arrangements

Rundeer works with shipping carriers to arrange delivery based on the product's size, weight, and destination.

E-bikes may be shipped through large-parcel or freight services, while accessories may be shipped separately.

For certain deliveries, the carrier may contact you to schedule a delivery appointment or request a signature. Please ensure that your shipping address, phone number, and email address are accurate at checkout.

If a delivery attempt is unsuccessful, follow the carrier's tracking instructions or contact our support team for assistance.

5. Inspecting Your Delivery

We recommend inspecting your shipment as soon as it arrives.

If you notice visible damage to the packaging or product:

  1. Take clear photos of the outer shipping box and any visible damage.

  2. If a delivery receipt is provided, document visible damage before signing whenever possible.

  3. Carefully inspect the product and included accessories.

  4. Contact support@rundeers.com promptly and provide your order number, photos, and a description of the issue.

Reporting damage as soon as possible helps us investigate and resolve the issue efficiently. This does not limit any rights you may have under applicable law.

6. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or with an incorrect item, please contact support@rundeers.com as soon as possible.

To help us assist you, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the affected product, packaging, or components

  • Details of any missing or incorrect items

Our support team will review your case and work with you to determine an appropriate resolution in accordance with our applicable policies.

7. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier delays or service disruptions

  • Peak-season or holiday shipping volumes

  • Incorrect or incomplete shipping information

  • Unexpected warehouse or logistics issues

If your shipment is significantly delayed or tracking information has not updated as expected, please contact support@rundeers.com. We will do our best to help investigate the delay with the carrier.

8. Delivery Address Changes

If you need to change or correct your shipping address, please contact support@rundeers.com as soon as possible.

We will do our best to accommodate address changes before your order ships. Once an order has been dispatched, changes may be restricted by the carrier and cannot be guaranteed.

Please double-check your shipping information before completing your purchase to help avoid delivery issues.

9. Contact Us

If you have questions about shipping, delivery eligibility, tracking, or a delayed or missing shipment, we're here to help.

Email: support@rundeers.com

Website: https://rundeers.com

Thank you for choosing Rundeer. We're excited to help you get ready for your next ride!