Refund & Return

At Rundeer, we want you to feel confident in your purchase. Please review our Refund & Return Policy carefully before placing your order.

1. Return Period

You may request a return within 30 days of delivery, subject to the eligibility requirements outlined below.

  • E-Bikes: Returns may be requested within 30 days of delivery.

  • Accessories: Returns may be requested within 30 days of delivery.

Items outside the return window or products that do not meet our return requirements may not be eligible for a refund.

2. Return Eligibility

To qualify for a return, the product must meet all of the following conditions:

  • Be unused, unassembled, and in new condition.

  • Be returned in its original packaging, with all original components and accessories included.

  • Be free of damage, signs of use, or misuse.

  • Include valid proof of purchase, such as an order confirmation or receipt.

Please retain the original packaging after delivery in case a return or warranty claim is necessary.

Important:

  • Returns must be approved by Rundeer before shipment.

  • Customers are responsible for the original shipping costs, return shipping costs, and a 10% restocking fee for eligible returns.

  • Products that fail to meet the return requirements may be rejected or subject to additional fees.

3. Return Shipping Responsibility

Return shipping costs depend on the reason for the return:

  • Change of mind or customer preference: The customer is responsible for return shipping costs and applicable fees.

  • Damaged, defective, or incorrect items: Please contact our support team. We will review the issue and provide an appropriate resolution in accordance with our policies.

Do not ship a return without prior authorization. Unauthorized returns may not be accepted.

4. How to Request a Return

To start a return:

  1. Email support@rundeers.com.

  2. Include your order number and the reason for the return.

  3. Provide photos or other supporting information if requested.

  4. Wait for our team to review your request and provide return authorization and shipping instructions.

Please do not ship the item until your return has been approved.

5. Used Products & Warranty Issues

Products that have been used or assembled are generally not eligible for a change-of-mind return.

If your e-bike or accessory develops a problem during use, it may be covered under our Warranty Policy. Please contact support@rundeers.com with your order number, a description of the issue, and photos or videos when available.

Our support team will review the issue and advise you on the next steps, which may include replacement parts or another remedy under the applicable warranty.

6. Restocking Fees & Loss in Value

For eligible returns:

  • A 10% restocking fee applies.

  • If an item is returned with damage, missing components, or a reduced value due to handling beyond what is necessary to inspect it, an additional deduction may apply based on the actual loss in value.

  • Items that do not meet the return requirements may be rejected and returned at the customer's expense.

Any applicable deductions will be communicated during the return review process.

7. Refunds

Once your return arrives, our team will inspect the item and notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5 business days, minus any applicable shipping costs, restocking fees, or other permitted deductions.

Please note that your bank or payment provider may require additional time to post the refund to your account.

8. Order Cancellations

  • Orders may be canceled within 6 hours of being placed, provided they have not shipped.

  • Orders canceled within the eligible cancellation window and before shipment may be canceled without a cancellation fee.

  • Once an order has shipped, it cannot be canceled through the standard cancellation process. The customer must follow the return procedure and may be responsible for applicable shipping costs and restocking fees.

To request a cancellation, contact support@rundeers.com as soon as possible. Cancellation requests are subject to order processing and shipment status.

9. Damaged Shipments

Please inspect your package and product upon delivery.

If your order arrives damaged:

  1. Take clear photos of the shipping box, shipping label, packaging, and damaged parts.

  2. Email the photos and your order number to support@rundeers.com as soon as possible.

  3. Keep the original packaging and all damaged components until our team provides further instructions.

We will review the information and help determine the appropriate next steps.

10. Defective Products

If you believe your product has a manufacturing defect, please contact support@rundeers.com with your order number and a description of the issue.

Our team will assess the problem under the applicable Warranty Policy and determine the appropriate resolution, which may include replacement parts or product replacement when eligible.

Please do not return a defective product without receiving instructions from our support team.

11. Product Variations Disclaimer

Product images, colors, specifications, and components may vary slightly due to product updates, manufacturing improvements, or display settings.

Minor differences between product images and the item received do not automatically qualify for a free return. If you have concerns about a product's specifications or appearance, please contact us before placing your order.

12. Exchanges

Rundeer does not offer direct product exchanges.

If you would like a different product, you may request a return for the original item, provided it meets this policy's eligibility requirements, and place a separate order for the replacement product.

13. Contact Us

If you have questions about returns, refunds, or cancellations, please contact us:

Email: support@rundeers.com
Website: https://rundeers.com

Our team is here to help make your Rundeer experience as smooth as possible.