Frequently Asked Questions

Payment Methods

Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, PayPal, Apple Pay thanks to secure payment processing from Stripe. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike to pay over installments.

You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process.


Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.

Please contact us before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out.
If you want to cancel an order that has already been shipped out, please refuse to sign the package, and we will charge a $150 shipping charge per item, we will issue the refund after the package returning to us.

Code & Coupon

If you got a code from YouTuber or another website, the discount code has a validity period, usually one month. Unfortunately, you can only buy the product at the original price

If your coupon code does not work, it is most likely to be out of date. Kindly please use the coupon within the period of time for its use.

Item Return

Yes, but for unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer. we will deduct the shipping fee of $200/pc when we are making a refund for non-defective products/No-longer needed Products.

Yes, but only can get a refund within 30 days: unworn, Unopened package, unused, and the ebike must have less than ten (10) miles on the odometer. we will deduct the shipping fee of $200/pc when we are making a refund for non-defective products/No-longer needed Products

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Rundeer is not responsible for the shipping cost of the package returned by the customers themselves


Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund. If you have chosen the refund to your credit card, the whole process may need 7-14 business days as your card bank needs to process the refund to you.
Please understand that we need to refund your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed

Please contact customer service if you want to change the address. We will try to help you with that. Customers need to pay an extra $20 per item for changing their address.

No, currently, we are only capable of shipping to the Contiguous United States.

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Currently, we are only able to offer standard shipping services to our United States customers. If you are in need of any order or delivery adjustments, please contact:

If you need to make changes to your delivery, please contact:

with your neighbors first. Or you can check with the shipping company with your tracking number. If possible, please check and provide us with your surveillance video which may help us solve the problems.

What if the package is broken/the item scratches when arrived?

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and solve the problems.